Privacy Policy

1. Introduction

Intu Afrika Kalahari Game Reserve respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following personal information:

  • Name and surname
  • Email address and contact details
  • Travel preferences and booking information
  • Correspondence sent to us via forms or email
  • Website usage data (cookies, IP address, browser type).

3. How We Use Your Information

Your personal data is used for the following purposes:

  • Processing enquiries and bookings
  • Communicating with you regarding services or reservations
  • Improving our website and guest experience
  • Meeting legal or regulatory requirements

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing (GDPR)

We process your personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

5. Data Sharing

We may share your information with trusted third-party service providers (e.g. payment processors, booking platforms) strictly for operational purposes. All third parties are required to handle your data securely and in accordance with data protection laws.

6. International Data Transfers

As we operate in Namibia and serve international guests, your data may be transferred and processed outside of the European Economic Area (EEA). We take appropriate safeguards to ensure your data remains protected.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise your rights, please contact us at marelize@intu-afrika.com

9. Cookies

Our website uses cookies to improve functionality and user experience. You may disable cookies through your browser settings; however, this may affect site performance.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

11. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact: marelize@intu-afrika.com

Book Now

Please select from one of our lodges below

Suricate Kalahari Tented Lodge

Camelthorn Kalahari Lodge

Zebra Kalahari Lodge